Frequently asked questions

Yes, all you need to do is present yourself at the ticket office at the Centre européen du résistant déporté upon your arrival. You will be asked to present valid proof of identity.

Apart from groups of more than 10 people, it is not currently possible to book tickets in advance.

The Natzweiler-Struthof Concentration Camp Memorial accepts payment by credit card, cash, bank cheque and ANCV holiday vouchers.

You cannot reserve audio guides in advance. When you arrive, go to the reception desk at the European Centre of Deported Resistance Members to pick up a free audio guide (subject to availability).

Access to the memorial is free for persons with reduced mobility and one accompanying person.

Please note: the Natzweiler concentration camp grounds are on a 20% slope, making access to the camp museum and the lower part of the camp difficult for people with reduced mobility.

More information about the accessibility of the site

We recommend allowing two hours to visit the concentration camp, the museum and the European Centre of Deported Resistance Members. More tours and visiting tips.

The opening days and times of the gas chamber vary. We recommend that you inquire when you arrive on site. We apologise for any inconvenience caused.

Animals are prohibited throughout the site (concentration camp, European Centre of Deported Resistance Members and gas chamber), with the exception of guide dogs or assistance dogs accompanying persons with a physical or mental disability.

Photos and videos are allowed for private use. However, selfies, staged photos and inappropriate behaviour are prohibited, out of respect for the victims and the memory associated with this place.

Any professional, collective or commercial use must be subject to an application for authorisation. More information about recordings and filming

We do not allow suitcases or oversized luggage anywhere on the site. Lockers are available at the European Centre of Deported Resistance Members (subject to availability).

We suggest you check the latest weather forecast on the Météo France website before you come www.meteofrance.com.
The concentration camp memorial is located at an altitude of 800 metres.

❄️ In winter, bring warm clothing and suitable footwear, as temperatures can be very low, the ground can be slippery, and there can be heavy snowfall.

☀️ In summer, be sure to protect yourself from the sun and bring plenty of water, as the heat can be intense and shaded areas are scarce.

⚠️ Access and driving conditions during the winter period: between 1 November and 31 March, it is mandatory to equip your vehicle with winter tyres or to carry snow chains or snow socks. More information about the regulations.

Good to know: in the event of bad weather (black ice, snow and wind) or incidents, part or all of the site may be closed without notice for safety reasons.

The visit is highly inadvisable for children under 10 years of age. Furthermore, certain parts of the Natzweiler camp museum contain sensitive images. Please take your children’s sensitivity into account when visiting.

Pushchairs and baby carriers are permitted on the entire site.

Please note: the Natzweiler concentration camp grounds are on a 20% slope, making access to the camp museum and the lower part of the camp difficult.

A group consists of 50 participants, either free or paying, accompanied by a group leader.
For school groups, we require one accompanying adult for every ten pupils.

Eating is not permitted during your visit to the concentration camp grounds.
An indoor rest area is available at the European Centre of Deported Resistance Members, by booking upon arrival only, for a maximum of 40 people and for a 30-minute time slot.
Due to the very limited seating in this room, we strongly recommend that you plan to have lunch nearby. For details of places to eat, please visit the Bruche Valley Tourist Office website.